Computing Services

Support (i-ASK Center)

The Institute for Computational and Data Sciences i-ASK Center is staffed seven days a week, providing prompt, expert assistance for researchers using the Roar supercomputer, formerly known as ICDS-ACI system. The i-ASK Center also provides timely system alerts about maintenance and other events that impact the system.

Submit a Ticket:

Before contacting the i-ASK Center, please check to see if your question is answered in the Roar User Guide.

Submit an i-ASK Ticket

Check out the i-ASK Zoom Virtual Office Hours

Or email your question to iask@ics.psu.edu.

i-ASK Center Hours

Staff are on site at the following times:

  • Mon-Fri: 8:00 a.m.–7:00 p.m.
  • Sat-Sun: 11:00 a.m.–3:00 p.m.

Important Note: While the i-ASK center phone line is still open during the current Penn State closure, the quickest routes to resolve a technical support question are to submit an i-ASK Ticket, or email your question to iask@ics.psu.edu. But feel free to call at (814) 865-4275 during i-ASK Center hours and we’ll get back to you as soon as we can.

i-ASK Virtual Office Hours via Zoom

The i-ASK Center will be holding weekly virtual office hours via Zoom on multiple dates. Users can stop by during our online office hours, ask a quick question, and go back to work.

Use this Zoom link to stop by during the following sessions:

  • Thursday, November 5, 1 – 3 p.m.
  • Monday, November 16, 3 – 5 p.m.
  • Monday, December 1, 1 -3 p.m.
  • Friday, December 11, 10 a.m.-12:00 p.m.

Can’t make one of these sessions? You can request an i-ASK Zoom consultation at your convenience.