The Institute for Computational and Data Sciences i-ASK Center is staffed seven days a week, providing prompt, expert assistance for researchers using the ICDS-ACI system. The i-ASK Center also provides timely system alerts about maintenance and other events that impact the system.
Submit a Ticket:
Before contacting the i-ASK Center, please check to see if your question is answered in the ICDS-ACI User Guide.
Check out the i-ASK Zoom Virtual Office Hours
Or email your question to email@example.com.
i-ASK Center Hours
Staff are on site at the following times:
- Mon-Fri: 8:00 a.m.–7:00 p.m.
- Sat-Sun: 11:00 a.m.–3:00 p.m.
Important Note: While the i-ASK center phone line is still open during the current Penn State closure, the quickest routes to resolve a technical support question are to submit an i-ASK Ticket, or email your question to firstname.lastname@example.org. But feel free to call at (814) 865-4275 during i-ASK Center hours and we’ll get back to you as soon as we can.
i-ASK Virtual Office Hours via Zoom
The i-ASK Center will be holding weekly virtual office hours via Zoom on multiple dates in July. Users can stop by during our online office hours, ask a quick question, and go back to work.
Use this Zoom link to stop by during the following sessions:
- Thursday, July 2, 1:00 – 3:00 p.m.
- Friday, July 10, 10:00 a.m. – Noon
- Monday, July 20, 11:00 a.m. – 1:00 p.m.
- Wednesday, July 29, 3:00 – 5:00 p.m.