Computing Services

Support (i-ASK Center)

The Institute for Computational and Data Sciences i-ASK Center is staffed seven days a week, providing prompt, expert assistance for researchers using the Roar supercomputer, formerly known as ICDS-ACI system. The i-ASK Center also provides timely system alerts about maintenance and other events that impact the system.

Submit a Ticket:

Before contacting the i-ASK Center, please check to see if your question is answered in the Roar User Guide.

Submit an i-ASK Ticket

Or email your question to iask@ics.psu.edu.

i-ASK Center Hours (by phone)

Staff are on site at the following times:

  • Mon-Fri: 8:00 a.m.–7:00 p.m.
  • Sat-Sun: 11:00 a.m.–3:00 p.m.

i-ASK Zoom Virtual Office Hours

During the pandemic, i-ASK staff will be holding virtual office hours via Zoom. Use this link to stop by and ask your questions at the following times:

  • Tuesday, May 11, 10:00 a.m.–12:00 p.m.
  • Wednesday, May 19, 3:00–5:00 p.m.