Computing Services

Support (i-ASK Center)

The Institute for Computational and Data Sciences i-ASK Center is staffed seven days a week, providing prompt, expert assistance for researchers using the ICDS-ACI system. The i-ASK Center also provides timely system alerts about maintenance and other events that impact the system.

Submit a Ticket:

Before contacting the i-ASK Center, please check to see if your question is answered in the ICDS-ACI User Guide.

Submit an i-ASK Ticket

Check out the i-ASK Zoom Virtual Office Hours

Or email your question to iask@ics.psu.edu.

i-ASK Center Hours

Staff are on site at the following times:

  • Mon-Fri: 8:00 a.m.–7:00 p.m.
  • Sat-Sun: 11:00 a.m.–3:00 p.m.

Important Note: While the i-ASK center phone line is still open during the current Penn State closure, the quickest routes to resolve a technical support question are to submit an i-ASK Ticket, or email your question to iask@ics.psu.edu. But feel free to call at (814) 865-4275 during i-ASK Center hours and we’ll get back to you as soon as we can.

i-ASK Virtual Office Hours via Zoom

The i-ASK Center will be holding weekly virtual office hours via Zoom on multiple dates in July. Users can stop by during our online office hours, ask a quick question, and go back to work.

Use this Zoom link to stop by during the following sessions:

  • Thursday, July 2, 1:00 – 3:00 p.m.
  • Friday, July 10, 10:00 a.m. – Noon
  • Monday, July 20, 11:00 a.m. – 1:00 p.m.
  • Wednesday, July 29, 3:00 – 5:00 p.m.