The Institute for Computational and Data Sciences i-ASK Center is staffed seven days a week, providing prompt, expert assistance for researchers using the Roar supercomputer. The i-ASK Center also provides timely system alerts about maintenance and other events that impact the system. Please note that i-ASK staffing may be limited during Penn State holidays.
Submit a Ticket:
Before contacting the i-ASK Center, please check to see if your question is answered in the Roar User Guide.
Note: When accessing the i-ASK ticketing system you’ll now see a CILogon screen before you can enter your Penn State ID and password. Simply click the Log On button to proceed.
Or email your question to firstname.lastname@example.org.
i-ASK Center Hours (by phone)
You may reach us by phone at (814) 865-4275.
Staff are on site at the following times:
- Mon-Fri: 8:00 a.m.–7:00 p.m.
- Sat-Sun: 11:00 a.m.–3:00 p.m.
Closure for Penn State Winter Break
During Penn State’s winter break ICDS staff will be periodically monitoring the ticketing system and will address any system critical issues. Non-critical tickets and issues will be addressed when we return.
- Friday, December 23 – Monday, January 2 – CLOSED
- Tuesday, January 3 – (normal hours resume)