Computing Services

Support (i-ASK Center)

The Institute for Computational and Data Sciences i-ASK Center is staffed seven days a week, providing prompt, expert assistance for researchers using the Roar and Roar Collab supercomputing resources. The i-ASK Center also provides timely system alerts about maintenance and other events that impact the system. Please note that i-ASK staffing may be limited during Penn State holidays.

Upcoming i-ASK Closure for Winter Break

  • i-ASK support desk will close beginning Thursday, December 21 at 5:00 p.m.
  • Support resumes Tuesday, January 2 at 8:00 a.m.

Submit a Ticket:

Before contacting the i-ASK Center, please check to see if your question is answered in the Roar User Guide.

Note: When accessing the i-ASK ticketing system you’ll now see a CILogon screen before you can enter your Penn State ID and password. Simply click the Log On button to proceed.

Submit an i-ASK Ticket

Or email your question to icds@psu.edu.

i-ASK Center Hours (by phone)

You may reach us by phone at (814) 865-4275.

Staff are on site at the following times:

  • Mon-Fri: 8:00 a.m.–7:00 p.m.
  • Sat-Sun: 11:00 a.m.–3:00 p.m.