Computing Services

Support (i-ASK Center)

The Institute for Computational and Data Sciences i-ASK Center is staffed seven days a week, providing prompt, expert assistance for researchers using the Roar supercomputer, formerly known as ICDS-ACI system. The i-ASK Center also provides timely system alerts about maintenance and other events that impact the system. Please note that i-ASK staffing may be limited during Penn State holidays.

Submit a Ticket:

Before contacting the i-ASK Center, please check to see if your question is answered in the Roar User Guide.

Note: When accessing the i-ASK ticketing system you’ll now see a CILogon screen before you can enter your Penn State ID and password. Simply click the Log On button to proceed.

Submit an i-ASK Ticket

Or email your question to iask@ics.psu.edu.

i-ASK Center Hours (by phone)

Staff are on site at the following times:

  • Mon-Fri: 8:00 a.m.–7:00 p.m.
  • Sat-Sun: 11:00 a.m.–3:00 p.m.

Upcoming Events

i-ASK Helpdesk Virtual Office Hours

Date: Wednesday, October 27

Time: 9:00 a.m.–11:00 a.m.

The i-ASK Center will be holding weekly virtual office hours via Zoom Wednesday, October 27, 9:00 a.m-11:00 a.m. Users can “pop” online during our online office hours, ask a quick question, and go back to work. Use this Zoom link to stop by: https://psu.zoom.us/j/807398754

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i-ASK Helpdesk Virtual Office Hours

Date: Wednesday, November 3

Time: 3:00 p.m.–5:00 p.m.

The i-ASK Center will be holding weekly virtual office hours via Zoom Wednesday, November 3, 3:00p.m-5:00p.m. Users can “pop” online during our online office hours, ask a quick question, and go back to work. Use this Zoom link to stop by: https://psu.zoom.us/j/807398754

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i-ASK Helpdesk Virtual Office Hours

Date: Thursday, November 11

Time: 12:00 p.m.–2:00 p.m.

The i-ASK Center will be holding weekly virtual office hours via Zoom Thursday, November 11, 12:00p.m-2:00p.m. Users can “pop” online during our online office hours, ask a quick question, and go back to work. Use this Zoom link to stop by: https://psu.zoom.us/j/807398754

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i-ASK Helpdesk Virtual Office Hours

Date: Friday, November 19

Time: 10:00 a.m.–12:00 p.m.

The i-ASK Center will be holding weekly virtual office hours via Zoom Friday, November 19, 10:00a.m-12:00p.m. Users can “pop” online during our online office hours, ask a quick question, and go back to work. Use this Zoom link to stop by: https://psu.zoom.us/j/807398754

Read more

i-ASK Helpdesk Virtual Office Hours

Date: Tuesday, November 30

Time: 3:00 p.m.–5:00 p.m.

The i-ASK Center will be holding weekly virtual office hours via Zoom Tuesday, November 30, 3:00p.m-5:00p.m. Users can “pop” online during our online office hours, ask a quick question, and go back to work. Use this Zoom link to stop by: https://psu.zoom.us/j/807398754

Read more

i-ASK Helpdesk Virtual Office Hours

Date: Wednesday, December 8

Time: 1:00 p.m.–3:00 p.m.

The i-ASK Center will be holding weekly virtual office hours via Zoom Wednesday, December 8, 1:00p.m-3:00p.m. Users can “pop” online during our online office hours, ask a quick question, and go back to work. Use this Zoom link to stop by: https://psu.zoom.us/j/807398754

Read more